FAQ

General

Do You Sell Wholesale?

Yes we do, and do we have the website for you! Check out our Seeded Memories wholesale website.

You will need to create an account to access the website, but you will get access to a curated product selection for our wholesale customers.

If you have any questions or concerns about, please contact us.

Do You Offer Custom Products?

Yes we do, you can contact us with requests for custom projects or check out the customisable items we already have.

Shipping, Order and Returns

What Shipping Methods Do You Offer?

We ship anywhere within Canada. We do not offer international shipping as we can only ensure our seeds are non-invasive to Canada.

We offer the following shipping methods for customers within Canada:

  • Free Local Pick Up in Ottawa
  • Standard Shipping with Canada Post and Tracking for $16.50
  • Free Shipping with Canada Post and Tracking when you purchase over $100

Shipping rates will be displayed at checkout before payment is processed.

If you have any questions or concerns about, please contact us.

How Does Pick Up Work?

If you have selected pick-up, note that right now we only offer pick up locations in Ottawa, Ontario.

Pick up hours are Tuesday to Friday between 9am - 9pm. Once your order is ready for pick-up, you will receive an email with pick-up details.

If you have any questions or concerns about, please contact us.

What is your Return or Refund Policy?

We do our best to provide high-quality seeded
paper products and excellent customer service.

As a small business, we are unable to accept returns or refunds for non-defective or undamaged products.

However in the rare case you receive a damaged or defective product, please send an email with a photo of the damage if applicable to info@seededmemories.ca
and we will do our best to find a solution.

If you have any questions or concerns about, please contact us.

How Long Will it Take to Get My Order?

All orders are processed after payment is received and confirmed and you will receive a delivery estimate.

If you have selected pick-up, we will let you know once the product is available. If you need it by a certain date, please let us know in the Notes section when you check out and we will do our best to have it ready by then.

If you have selected shipping, all deliveries are through Canada Post and tracked. Note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on factors such as carrier delays, weather conditions, and holidays.

We are not responsible for delays in delivery caused by events beyond our control issues. Please keep in mind that delivery time may increase during holidays so plan accordingly.

If you have any questions or concerns about, please contact us.

Can I Track My Order?

Orders are subject to product availability. If an item is out of stock or unavailable, we will let you know as soon as we can to discuss options.

If you have selected shipping once your order has been shipped you will receive a shipping confirmation email with tracking information.

You can also track the status of your order using the provided tracking number on Canada Post’s website.

If you have any questions or concerns about, please contact us.

What Should I Do if My Product Still Hasn't Arrived?

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on factors such as carrier delays, weather conditions, and holidays.

We are not responsible for delays in delivery caused by events beyond our control issues and please keep in mind that delivery time might increase during holidays.

If your product has not arrived 5 days after estimated date of delivery or if you have any other questions or concerns, please contact us and we will gladly work with you to find the best solution.

Do You Sell Outside of Canada?

Unfortunately. we do not sell outside of Canada. We are committed to running our business as eco-conscious as possible and since we cannot guarantee that are seeds are not invasive outside of Canada we don't sell internationally.

If you live outside of Canada and want to buy seeded paper, we encourage you to research what kind of seeds the seeded paper uses.

If you have any questions or concerns about, please contact us.

Seeded Paper and Plant Care

What is Seeded Paper?

Seeded paper is a special type of paper embedded with seeds.

The paper itself can be made from recycled materials, such as post-consumer waste or cotton fibers.

Ours is mainly from post-consumer waste such as used paper which comes from our customers such as yourself or from local small businesses in Ottawa.

While we can't promise the seeds will bloom every time, we have extensively designed and tested our paper to ensure they will most of the time especially when properly planted. And since they are embedded in 2 layers of paper to protect the seeds, they will only bloom when planted.

Our seeds are also non-GMO, non-invasive to Canada and are good for pollinators.

If you have any questions or concerns about, please contact us.

What is the Point of Seeded Paper?

To move towards a sustainable future, we need to rethink many aspects of our life.

Our contribution to this goal is in our dream to eliminate celebration waste. To us, seeded paper is such a brilliant concept of reusing what we no longer need to create something that gives someone joy AND helps the environment.

For more reasons on the benefits of seeded paper, check out our blog on The Benefits of Seeded Paper.

If you have any questions or concerns about, please contact us.

Can I Write on Seeded Paper?

Yes you can! Our recommendation is to use a pen such as a ballpoint pen but try and avoid any pens with sharp tips that could rip the paper (even with multiple layers it can happen).

If you have any questions or concerns about, please contact us.

How Do I Plant Seeded Paper?

Check out our blog post which has everything you need to know on how to plant seeded paper and take care of the plants.

If you have any questions or concerns about, please contact us.

What Kind of Plants Does Our Seeded Paper Grow?

Check out the blog post which where we talk about the seeds we use, what flowers and plants will bloom and why we chose the seeds we did.

If you have any questions or concerns about, please contact us.

What If I Don't Have a Backyard?

Neither do we, and trust me we have a LOT of plants from our seeded paper (you might even call it a plant-session).

While plants do best in the ground, they can still thrive in a pot. And lucky for you, we even have a product for you or perhaps a gift for that person who wants to work on their green thumb. Check out our DIY Grow Your Own Card kit and our blog on how to take care of plants.

If you have any questions or concerns about, please contact us.

What Happens If I Don't See Any Sprouts?

We wish we could have more sage advice. But alas, sometimes despite all the work we have done testing our seeds and that you have put into planting and taking care of your little seedlings, the seeds just don't take.

There could be a multitude of reasons, such as an unexpected frost, wildlife enjoying a 'seedy' snack or perhaps too much or too little water. But as Madame Leota from the Haunted Mansion said, "The only true failure is when you stop trying." So in that spirit we highly encourage you try again.

You can read our blog on How to Plant and Take Care of Seeded Paper.

If you have any questions or concerns about, please contact us.

Can't find what you're looking for?

Send us an email to tell us what's up and we will get back to you as soon as possible. Be sure to include your order number (if you have one).

You can email us at info@seededmemories.ca.